After my previous blog entry about the cruelty of Farmers Insurance caught the eye of someone at Farmers (not really sure what her position was, but probably something in PR), I got a phone call saying my adjuster would be calling to schedule a meeting that day, instead of calling after he got back from vacation. And, like Charlie Brown seeing Lucy holding a football, I felt hopeful. The people who care about me (and thank you all so very, very, very much) had kicked up enough of a storm for me to be worthy of action.
Would you cause someone intense emotional pain for no other reason than financial gain?
If you answered yes, then you should work for Farmers Insurance.
Imagine a woman. Here is what you know about this woman:
Her amazing, wonderful, brave, hilarious, irreplaceable almost-5-year-old son died unexpectedly less than a week ago. This has nothing to do with you or your job, but she cannot stop talking about, as it has shaped her whole world.
Here is what else you know: Due to faulty wiring, a breaker probably not tripping, and a very cold day, this woman has now also lost her pets. Her entire home. All of her son's baby things. His baby footprints, the book where she recorded all of his milestones and wrote him letters, all the physical proof that this child existed.
When my children were little, I used to wear or carry them around, talking or singing non-stop. I was so tired, always so tired, that I rarely had anything interesting to say. A typical monologue went like this: "And now we're in the kitchen. Look at the light! Do you like that light? I like that light. Your daddy hits it with his head, though. Eric used to always hit his head on the light at Nana's house. You don't know Eric. He was very tall.